Grievance Redressal
Grievance Redressal
At Digitalearn Solutions, we value the trust and satisfaction of our learners and stakeholders. We value your opinions and concerns, and we are determined to address any problems as soon as possible. The Grievance Redressal mechanism is in place to ensure that every voice is heard and addressed with care.
How We Respond to Complaints
- Transparent Process: We follow a clear, step-by-step procedure to address grievances with utmost transparency.
- Timely Response: Our team ensures that all concerns are acknowledged and resolved within a reasonable timeframe.
- Confidentiality: Your privacy matters to us. All grievance details are kept strictly confidential.
Steps to Raise a Grievance
- Submit Your Complaint : You can contact us by phone at +91 90124 95693 or by email at marketing@digitalearn.info. Please provide detailed information to help us understand your issue better.
- Acknowledgment: Once we receive your complaint, you will get an acknowledgment within 24–48 hours with a unique reference number for tracking.
- Investigation: Our team will thoroughly investigate your concern, gather relevant details, and involve the necessary departments to ensure a fair resolution.
- Resolution: Based on the findings, we will provide a solution or update within 7–10 working days. Complex cases may require additional time, and we will keep you informed throughout.
- Appeals: If you are unsatisfied with the resolution, you can escalate the matter to our grievance committee at +91 90124 95693.
Grievance Channels
marketing@digitalearn.info
Phone
+91 90124 95693
In-Person
Visit our office during working hours for direct assistance.
Commitment to Improvement
We see every grievance as an opportunity to learn and improve. Your feedback helps us enhance our courses, services, and overall learner experience.
If you have concerns, don’t hesitate to reach out. We’re here to support you at every step of your journey with Digitalearn Solutions.
USA 
INDIA
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